American's Trashed

I was ready this book written by an Indian author about call centre's in India.

It's a pretty lame book....but there are some funny parts.

They all have to do with describing Americans and the training they give Indian's to deal with them over the phone.

As quoted from the book:

35=10 rule
A 35 year old Americans brain & IQ is the same as a 10 year old Indians brain. This will help you understand your clients. You need to be patient as you are when dealing with a child. Americans are dumb, just accept it.

Very funny.